International recognizes Diamond Edge certified dealers
LISLE, Ill. — Navistar revealed today that close to 40% of its truck and bus dealer have qualified as Diamond Edge Certified in the second quarter of this fiscal year.
The achievement, said Navistar, reflects International Truck’s and IC Bus’ leadership in overall truck and bus uptime by growing the number of dealers committed to improving service dwell times.
To reach Diamond Edge Certification status, International Truck and IC Bus dealers must:
- Meet or exceed service dwell time metrics and define long-term action plans for continuous and ongoing service improvements at dealership location
- Provide dedicated Accelerated Service lanes where customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival
- Enroll new vehicle orders onto the OnCommand™ Connection remote diagnostics system and designate an OnCommand Connection service champion at each service location
- Participate in the dealership inventory alliance (DIA) parts inventory program to ensure common parts are readily available in dealer inventory
Every dealership recognized as Diamond Edge Certified supports International Truck and IC Bus customers with parts availability and service throughout the U.S. and Canada.
“We are proud of all of our dealers who go above and beyond to provide exceptional customer service and to keep our customers’ trucks and buses on the road, and we look forward to recognizing more dealers for taking the right action to improve dealership service dwell time,” added Reiter.
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